FAQ

1. When will my order ship?

All items are 1-5 Days USPS Priority Shipping or DHL Priority. You will receive an email when we create your label, and ship it.

 

2. What happens if my items comes damaged?

We will send a new piece to you, free of cost, or refund you! Email us right away if you have problems.

We will not refund if the item is damaged in your possession and did not come damaged.

 

3. What if the item comes, and I want to return it?

We get it! Sometimes the item you bought just isn't what you hoped it would be. 

Item is eligible for a return after 30 days of purchase. After that time, the order is no longer eligible. 

• They must be in original condition and packaging

Email: support@theshoptava.com with order number, and email address to start the process.

 

 4. Can I cancel my order?

You can cancel the order up until it is shipped. Email us ASAP! We will honor it if you send the email before it is shipped.

 

5. Do your earrings irritate ears?

All of my posts and hooks are made of stainless steel or titanium. All my earrings are very hypoallergenic, sensitive-free, and will not turn your skin green.

*Hypoallergenic does not mean it is allergy-free. However, it does mean there is a very low risk  of causing an allergic reaction. We can't guarantee everyone will not have a reaction but we recommend it as a great option for those with sensitive skin.

 

9. Are your earrings heavy?

Even though my earrings look big, they are very light! Polymer clay is extremely light when baked. When I had a brass finding onto my earring, it will slightly increase the weight, but nothing that will hurt your ears.